Politique de remboursement

Return & Refund Policy

Thank you for shopping at Le Petit Courier. We take great care in packaging and preparing your stationery and paper goods. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns Window & Eligibility

 Return Window: We accept return requests within 14 days of delivery.

 Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

 Non-Returnable Items: Customized or personalized items, digital downloads, and sale/clearance items cannot be returned unless they arrive damaged or defective.

2. How to Start a Return

1. Contact us at support@lepetitcourier.com with your order number and reason for the return.

2. Once your request is approved, we will provide you with the designated return shipping address.

3. Please note: Items sent back to us without requesting a return first will not be accepted.

3. Return Shipping Costs

 Customers are responsible for paying their own return shipping costs unless the item arrived damaged or incorrect.

 We recommend using a trackable shipping service, as we cannot guarantee receipt of un-tracked returned items.

4. Damages, Defectives, & Incorrect Orders

Please inspect your order upon arrival. If an item is damaged during transit, missing, or incorrect, please contact us immediately at support@lepetitcourier with a photo of the issue so we can evaluate it and make it right immediately (via a replacement or full refund).

5. Refunds & Processing Time

 Once your returned package is received and inspected, we will send you an email notification confirming receipt and approval status.

 If approved, your refund will be processed automatically back to your original payment method.

 Please allow 3 to 10 business days for your bank or credit card company to post the refund to your statement.